About the Role:
We’re looking for a friendly, patient, and solution-focused Help & Support Executive to join our customer care team. You’ll be the first point of contact for our users, helping them resolve issues, answer questions, and ensuring a smooth and positive experience with our services.
Key Responsibilities:
- Respond to customer queries via email, chat, or phone in a timely and professional manner
- Identify customer needs and provide accurate solutions or alternatives
- Document interactions and escalate complex issues to the appropriate teams
- Maintain up-to-date knowledge of our products and services
- Monitor common issues and suggest improvements to processes or FAQs
- Ensure customer satisfaction and build strong relationships
Requirements:
- Previous experience in customer service, support, or a related field
- Excellent communication skills – both written and verbal
- Empathetic, patient, and able to remain calm under pressure
- Familiarity with support tools like Zendesk, Freshdesk, Intercom, or similar
- Good problem-solving skills and attention to detail
Nice to Have:
- Multilingual communication skills
- Experience in a tech or e-commerce environment
- Basic troubleshooting knowledge
Why Join Us?
- Be part of a customer-first culture
- Friendly, inclusive, and supportive team
- Growth opportunities and training provided
- Flexible working options and competitive pay
How to Apply:
Send your resume and a brief message telling us why you’re a great fit to [Insert Email/Link].
Job Category: Help & Support
Job Type: Full Time
Job Location: Canda